Make every arrival feel welcome—and every building feel secure. GuardEX provides professional front desk security, concierge security, and doorman security for apartments, condominiums, hotels, and office buildings across New Jersey. Our highly trained front desk security guards combine hospitality with vigilant access control, visitor management, and emergency response to keep people safe and operations smooth.
Why Choose GuardEX for Lobby & Front Desk Security?
- Hospitality-first approach: Courteous, service-oriented officers who greet guests, assist residents, and represent your brand professionally.
- Vigilant access control: ID checks, badge management, vendor and courier coordination, and lobby post orders tailored to your site.
- Incident-ready: Trained to de-escalate issues, document incidents, and coordinate with building management and first responders.
- Post orders built for your property: We craft a site-specific plan that integrates with your building SOPs and technology stack.
- Flexible coverage: 24/7 staffing or peak-hour coverage, armed or unarmed security based on risk profile.
Core Front Desk & Concierge Guard Duties
- Warm greeting, concierge assistance, and customer-service support
- Lobby presence, patrols, and line-of-sight monitoring of entrances and elevators
- Access control for residents, employees, visitors, contractors, and deliveries
- Visitor management: sign-ins, badges, guest lists, and vendor check-in
- Package/delivery handling and coordination with building staff
- Policy enforcement (house rules, noise, smoking, loitering) with professional de?escalation
- Emergency response assistance (medical, fire, evacuation) and accurate incident reporting
- Daily activity logs and perimeter/lobby patrol support
Industries & Properties We Serve
- Residential: Luxury condos, co-ops, apartment communities, gated residences
- Hospitality: Hotels, extended-stay properties, conference centers
- Commercial: Class A/B office towers, corporate campuses, mixed?use buildings
- Healthcare & Institutional: Medical offices, educational and cultural facilities
- Logistics & Industrial Lobbies: Distribution and warehouse front offices
Integrated Building Security—Beyond the Front Desk
Front desk security is strongest when it’s integrated with your overall building program. GuardEX can bundle lobby coverage with building security, office security, event coverage, and targeted services like fire watch to deliver a seamless, end?to?end safety posture.
Our Process
- Site assessment: We review entry points, visitor flows, pain points, and technology (badging, CCTV, intercoms).
- Post orders & staffing: We define responsibilities, escalation paths, reporting cadence, and coverage schedules.
- Onboarding & training: Officers are briefed on building SOPs, culture, and customer-service standards.
- Operate & optimize: We track metrics, enhance playbooks, and adjust staffing as your needs evolve.
Technology & Reporting
- Digital visitor logs and contractor/vendor check-in workflows
- CCTV observation and alarm panel awareness (as per post orders)
- Real-time incident documentation and daily activity reports
- Options to integrate with your access control and communications tools
Benefits You Can Measure
- Better tenant and guest experience: Professional greetings, faster problem resolution, and consistent service.
- Risk reduction: Visible deterrence, strong policy enforcement, and clean incident documentation.
- Operational efficiency: Smoother deliveries, fewer lobby bottlenecks, and clear escalation protocols.
- Brand protection: A polished lobby presence that reflects your property’s standards.
Get a Quote
Whether you need a single concierge guard or a full lobby team, GuardEX can tailor coverage to your building and budget. Explore our full security services or request a proposal today.
Front Desk Security FAQs
What’s the difference between front desk security and concierge security?
Both protect your lobby and control access. Concierge security adds elevated customer service—greeting, directions, package assistance, and resident support—while maintaining the same vigilance and incident readiness.
Can guards manage visitor IDs and vendor access?
Yes. Our officers follow site-specific post orders for sign-ins, ID checks, temporary badges, and vendor/contractor procedures that align with your building policies.
Do you provide unarmed and armed options?
Yes. Most lobby posts are unarmed for a hospitality-forward presence. We can provide armed coverage where risk assessments justify it.
Can GuardEX integrate with our building systems?
We commonly work alongside your access control, CCTV, and communications tools. Your post orders will specify authorized system interactions for the lobby team.
How quickly can coverage start?
After a brief assessment and staffing plan approval, we can deploy rapidly—often within days—depending on scope and schedule.
Can front desk officers also conduct patrols?
Yes. Many properties combine a fixed lobby post with scheduled mobile or foot patrols to strengthen perimeter security and after-hours coverage.
